Westermarkt 2

1016 DV Amsterdam

For non-urgent questions

Send us an e-consult

Complaints procedure

Complaints procedure

As a general practice, we would like to carry out our work as professionally as possible and we think it is important that you trust us. Of course, it may happen that you do not feel good about your contact with our practice. For example, you may feel that you were not taken seriously or that you were unable to reach the practice properly. We would then like to know as soon as possible so that we can discuss this with you and learn from it.

You can submit your complaint or comment by addressing one of our staff members directly or by using our online Complaint Form. One of our staff will then deal with your complaint as soon as possible.

If you do not wish to use the complaint form, you can apply directly to  SKGE.

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Our WebApp

Through our WebApp, you always have access to your own medical data: view blood results and specialist letters, read what your GP has advised you. In addition, you can order repeat medication, schedule an appointment or ask for an e-mail consultation.

We take on new patients

Register using the form

We are open for new registrations. Please fill in with form completely. You will receive an email confirmation from our practice within 72 hours. 

Do you have any further questions? Then you can make a call-back appointment by phone. 

Please contact our doctor's assistant for this.

Survey results

Through My Medical Record, it is possible to access your medical record. It is possible to gain insight into the items below:

  • Laboratory results (summary of measurements your healthcare provider has shared with you)
  • Physical examination (the diagnostic values: blood pressure, height and weight)
  • Access log (overview of who has access to your medical records)
  • Report (For each topic, the preliminary conclusion and agreements made (E&P rules)
  • Hypersensitivities and peculiarities
  • My documents (incoming and outgoing correspondence, e.g. referral letters)
  • Current medication overview

E-Consult

For less urgent complaints, you can send us an e-Consult. Our practice then usually answers your query within 48h. Since you do not call, this saves us incoming calls and helps us spread out crowds.

No account yet?

Contact the doctor's assistant or click on the button

Would you rather do it by phone?

Repeat medication

You can use this website to repeat your own chronically active medication. If you take one or more medicines for a longer period, the pharmacy has a free service especially for you: they make sure your medicines are ready at a pre-arranged time. 

File access

Your GP puts all the information about your health into a computer. This is called a medical file. For example, the GP puts in what diseases you have, what tests and treatments you have had and what medicines you are taking. This way, your medical information is all together.

Data exchange

How does the National Switch Point work?

Your (GP) doctor and pharmacies can connect their computers to the National Switch Point (LSP). Through the LSP, they can share your most important medical data. Another healthcare provider can view those medical details. The video below briefly explains how the LSP works when you come to the GP surgery.

Do I even need an appointment?
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Rather by phone?

Ordering a repeat prescription

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Your data
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Pharmacy data
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Medicine
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Medicine